Using Windows Remote Assistance for Remote

For our Remote Computer Health Checks, Remote Computer Support and Remote Computer & Software Training Services we can also use Windows 7's in-built Remote Assistance Software Tool, however, we do prefer to use TeamViewer where possible as it works with Windows 7 and above and older versions like Windows XP and also other Platforms like Linux, as well as offering many great features which allow us to help you more efficiently than with Windows Remote Assistance which is often limited in features that allow us to offer you a better service!..

What is Windows Remote Assistance?

Sometimes the best way to fix a problem is to have someone show you how.

Windows Remote Assistance is a convenient way for someone you trust, such as a friend or technical support person, to connect to your computer and walk you through a solution - even if that person isn't nearby. To help ensure that only people you invite can connect to your computer using Windows Remote Assistance, all sessions are encrypted and password protected.

Remote Assistance is a secure connection between two computers.


By following a few steps, you can easily invite MyComputerMan to connect to your computer. After we are connected to your Computer, we can view your computer screen and chat with you about what we both see. With your permission, we can even use our own mouse and keyboard to control your computer and show you how to fix a problem or fix it for you.

By following a few steps, you can easily invite MyComputerMan to connect to your computer. After we are connected to your Computer, we can view your computer screen and chat with you about what we both see. With your permission, we can even use our own mouse and keyboard to control your computer and show you how to fix a problem or fix it for you.

To request help from us using Windows Remote Assistance by using an invitation file

An invitation file is a special type of Remote Assistance file that the person you want to get help from can use to connect to your computer.

  1. Open Remote Assistance by clicking the Start buttonWinStartORBSmall . In the search box, type 'Remote Assistance', and then, in the list of results, click on Windows Remote Assistance.


     
  2. Next click on Invite someone you trust to help you.


     
  3. On the next Screen click on Save this invitation as file


     
  4. Save the file Invitation.msrcIncident to your Computer (i.e. to the Desktop).


     
  5. Copy the generated Password as it is shown (you can use Copy & Paste) and be sure to give this to us in your email to us and be sure to include as an attachment the Windows Remote Assistance Invitation file Invitation.msrcIncident you generated and saved.  You can also use Skype or send us your Windows Remote Assistance Invitation file and Password or by email message.

When we have established a Remote Control Session you will need to STOP using your Computer, you will however, be able to use the Chat Feature of the software to speak with us but mostly be able to sit back and watch whilst we work on your Computer.  You may also be asked by the Remote Control Software to allow us certain Permissions to do things on your Computer so you will need to Accept or Allow these where applicable whilst you watch us working on your Computer.

Once you are done with your Remote Control Session with us we will disconnect from your Computer and you can close and Shutdown the Windows Remote Assistance Software.

A more detailed procedure for you to follow prior to your Remote Support request will be sent to you by email when you make a request for us to provide you with Remote Support.